# Content Governance RACI

Assign who requests, drafts, reviews, approves, publishes, and maintains each content type so work moves without hidden ownership gaps or approval loops.

## Usage note

Build the matrix around recurring content types and decisions rather than individual employees. In this template, Responsible does the work, Accountable owns the final outcome, Consulted contributes before the decision, and Informed receives the result. Confirm that named roles have accepted the assignment and have enough authority and capacity to perform it.

## How to use this template

1. Select recurring content types that have distinct workflows, risk levels, or owners.
2. List the life-cycle decisions that materially affect quality, authority, publication, correction, and maintenance.
3. Assign one Accountable role and at least one Responsible role where work is required, then add only necessary consultation.
4. Test the assignments with recent and urgent scenarios, resolving overlaps, gaps, and roles without capacity.
5. Obtain role-owner agreement, publish the matrix with connected procedures, and name a date and owner for review.

## Blank template

### Role definitions

- **Program or scope:** [Channels, products, or teams covered]
- **Matrix owner:** [Accountable maintenance role]
- **Responsible means:** [Define what completing work includes]
- **Accountable means:** [Define final decision and outcome ownership]
- **Consulted means:** [Define required input and response window]
- **Informed means:** [Define notification method and timing]
- **Emergency escalation:** [Role and contact path]
- **Review date:** [YYYY-MM-DD]

### Content-type matrix

- **Content type:** [Example: evergreen help article]
- **Request intake:** [R / A / C / I roles]
- **Brief approval:** [R / A / C / I roles]
- **Drafting:** [R / A / C / I roles]
- **Source verification:** [R / A / C / I roles]
- **Editorial approval:** [R / A / C / I roles]
- **Specialist approval:** [R / A / C / I roles or Not applicable]
- **Technical publishing:** [R / A / C / I roles]
- **Post-publication monitoring:** [R / A / C / I roles]
- **Correction or removal:** [R / A / C / I roles]
- **Scheduled maintenance:** [R / A / C / I roles]

### Quality checks

- [ ] Every material decision has exactly one Accountable role.
- [ ] Work steps have at least one Responsible role.
- [ ] Consulted roles know the input and deadline expected from them.
- [ ] Informed roles receive a defined notification instead of an approval request.
- [ ] Absence, conflict, and urgent escalation paths are documented.
- [ ] Maintenance and retirement have owners, not only publication.

### Adoption record

- **Roles consulted:** [List role owners]
- **Unresolved conflicts:** [Issue, temporary owner, and resolution date]
- **Approved by:** [Names or roles]
- **Source-of-truth location:** [URL or repository]
- **Change process:** [Who may request and approve an update?]