# Customer Language Listening Log

Capture authentic customer vocabulary from permitted interviews, support conversations, reviews, communities, and research with context and responsible reuse.

## Usage note

Use only sources the team is permitted to review for the stated research purpose. A phrase in a private conversation is not automatically public copy. Minimize personal details, respect quotation and community rules, and store restricted source material in an approved system rather than this shared editorial log.

## How to use this template

1. Define allowed source types, privacy and quotation rules, intended research use, access, and retention before collection.
2. Create one entry per meaningful phrase or concept with situation, source date, and evidence type.
3. Separate exact permitted wording, paraphrase, and researcher interpretation, then tag the entry for comparison.
4. Evaluate clarity, respect, accuracy, audience fit, and whether formal terminology must appear beside the phrase.
5. Record the approved content use, test the wording in context, and review or retire entries when language changes.

## Blank template

### Source and permission

- **Entry ID:** [Durable identifier]
- **Source type:** [Interview, support, review, community, survey, or observation]
- **Source reference:** [Protected link or non-identifying code]
- **Source date:** [YYYY-MM-DD]
- **Audience and situation:** [Relevant context]
- **Collection permission:** [Purpose and restriction]
- **Quotation status:** [Exact use permitted / Paraphrase only / Internal analysis only]
- **Retention or access limit:** [Policy requirement]

### Language entry

- **Wording:** [Exact permitted phrase or close paraphrase]
- **Evidence type:** [Exact quote / Paraphrase / Researcher label]
- **Concept:** [What it appears to mean]
- **Trigger or task:** [What the person was doing]
- **Tone and context:** [Neutral, frustrated, uncertain, successful, ironic, or another]
- **Product or policy version:** [If meaning can change]
- **Region or language note:** [If relevant]
- **Alternative wording:** [Other phrases for the same concept]
- **Possible ambiguity:** [Different meaning or excluded audience]

### Pattern review

- **Related entry IDs:** [Comparable or contradictory evidence]
- **Pattern strength:** [Single instance / Repeated in one source / Repeated across sources]
- **Channel bias:** [How the source may shape vocabulary]
- **Expert terminology:** [Formal term that may also be needed]
- **Respect and inclusion check:** [Risk of stigma, stereotype, or outdated language]
- [ ] The wording is not presented as universal customer language.
- [ ] Private or identifying context is excluded from the shared entry.
- [ ] Translation or regional meaning has not been guessed.

### Content decision

- **Decision:** [Use / Pair with formal term / Test / Avoid / Retire]
- **Approved location:** [Heading, body, navigation, metadata, support, or another]
- **Reason:** [Recognition, clarity, accuracy, or concern]
- **Test plan:** [Comprehension or search research]
- **Decision owner:** [Name or role]
- **Review trigger:** [Product naming, policy, audience, or date change]