# Terms Change Communication Plan

Explain material policy changes, effective dates, user impact, actions, choices, support, channels, and localization without drafting the legal terms.

## Usage note

Use this plan to communicate terms already prepared and approved by qualified legal owners. It does not draft, interpret, or determine legal terms, notice obligations, consent, or enforceability. Identify applicable audiences and jurisdictions with qualified review. Preserve the approved document and a dated comparison, and never summarize away a change that materially affects rights, price, access, data, or dispute handling.

## How to use this template

1. Obtain the approved terms, redline, materiality assessment, affected users, jurisdictions, and required notice method.
2. Translate each material change into qualified user impact, action, choice, date, and source link.
3. Plan coordinated accessible channels, localization, support, and failure handling.
4. Complete legal, product, billing, privacy, accessibility, and locale approvals as applicable.
5. Verify release and retain evidence, corrections, delivery issues, and future ownership.

## Blank template

### Approved change context

- **Terms document and version:** [Approved source]
- **Prior version:** [Date/link]
- **Publication date:** [YYYY-MM-DD]
- **Effective date/time zone:** [Exact]
- **Affected users/markets:** [Scope]
- **Materiality owner:** [Qualified role]
- **Notice requirements:** [Qualified direction]
- **Required consent/action:** [Qualified direction]
- **Record retention owner:** [Team]

### Change message

- **Old position:** [Approved plain summary]
- **New position:** [Approved plain summary]
- **User impact:** [What changes in practice]
- **What remains unchanged:** [If useful]
- **Action required:** [Exact step or None]
- **Choice/alternative:** [Approved options]
- **Deadline/consequence:** [Exact]
- **Full terms link:** [Canonical source]
- **Support/escalation:** [Accessible route]

### Release checks

- [ ] Material changes are not minimized or hidden.
- [ ] Dates, zones, audiences, and choices are explicit.
- [ ] Summary remains subordinate to approved terms.
- [ ] Email, product, web, help, and support wording agree.
- [ ] Active locales receive reviewed content or safe treatment.
- [ ] Links, display, keyboard access, and mobile layout are tested.
- [ ] Release and delivery evidence are retained.
- [ ] Failures and corrections have named owners.